Privacy policy
Privacy Policy
Last updated: October 30, 2025
This Privacy Policy describes how SAKURA – North America (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a website visitor or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.
How We Collect and Use Your Personal Information To provide the Services, we have collected personal information about you from a variety of sources over the past 12 months. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You Information that you directly submit to us through our Services may include:
- Contact details: including your name, address, phone number, and email.
- Account information: including your username, password, security questions, and other information used for account security purposes.
- Customer support information: including the information you choose to include in communications with us.
Information We Collect about Your Usage We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
- Providing and Maintaining the Services: We use your personal information to provide you with the Services, including to create, maintain, and otherwise manage your account and to provide features related to your account.
- Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for services.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to register an account, you are responsible for keeping your account credentials safe.
- Communicating with You and Service Improvement: We use your personal information to provide you with customer support and improve our Services.
How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, data analytics, customer support, cloud storage).
- With business and marketing partners to provide services and advertise to you.
- When you direct, request us, or otherwise consent to our disclosure of certain information to third parties.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect the Services and our rights.
User-Generated Content The Services may enable you to post reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available.
Children's Data The Services are not intended to be used by children, and we do not knowingly collect any personal information about children.
Security and Retention of Your Information Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit.
Your Rights Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
Contact Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at global@sakura.com.tw or contact us at 8328 E Valley Blvd, Rosemead, CA 91770, US
1. 簡介 本隱私權政策旨在說明 SAKURA - North America（簡稱「我們」）如何收集、使用、揭露及保護您在使用我們的網站和相關服務（統稱「服務」）時所提供的個人資訊。就本政策而言，「您」是指服務的任何使用者。
2. 我們收集的個人資訊 我們可能收集以下類別的個人資訊：
- 您直接提供的資訊：
- 聯絡資料：姓名、地址、電話號碼、電子郵件地址。
- 帳戶資料：使用者名稱、密碼、安全問題。
- 通訊內容：您在與我們的客戶支援團隊溝通時提供的資訊。
- 自動收集的資訊（使用數據）：
- 我們透過 Cookies 和類似技術，自動收集您與服務的互動資訊，包括 IP 位址、設備與瀏覽器類型、網路連線資訊及網站活動記錄。
- 從第三方獲得的資訊：
- 我們可能從協助我們提供服務的第三方供應商（如數據分析服務商）處獲取您的資訊。
3. 我們如何使用您的個人資訊 您的個人資訊將用於以下目的：
- 提供與維護服務：建立與管理您的帳戶，並確保服務正常運作。
- 行銷與廣告：在法律允許的範圍內，向您發送您可能感興趣的促銷資訊。
- 安全與詐欺預防：偵測並防止潛在的詐欺、非法或惡意活動。
- 通訊與服務改善：回覆您的查詢，並分析使用數據以改善我們的服務。
4. 我們如何揭露個人資訊 我們僅在下列情況下揭露您的個人資訊：
- 服務供應商：與協助我們運營的第三方供應商（如 IT 管理、雲端儲存）分享。
- 品牌總部與關係企業：在必要時，我們可能將您的個人資訊分享給台灣櫻花股份有限公司或其關係企業，用於提供客戶服務、行銷活動或內部管理之目的，該等資訊將僅於上述目的範圍內使用。
- 法律要求：為遵守法律義務（如回應傳票或法院命令）或保護我們的合法權利。
- 商業交易：在公司合併、收購或資產出售等商業交易中。
- 經您同意：在獲得您明確同意的情況下與第三方分享。
5. 您的權利與選擇 根據您所在的司法管轄區，您可能擁有以下權利：
- 存取權：有權要求存取我們持有的您的個人資訊。
- 更正權：有權要求更正不準確的個人資訊。
- 刪除權：有權要求我們刪除您的個人資訊。
- 選擇退出權（不出售或分享）：我們不出售您的個人資訊。您有權要求我們不為跨情境行為廣告之目的「分享」您的個人資訊。
- 限制使用敏感個人資訊：您有權要求限制對敏感個人資訊的使用。
如欲行使上述權利，請透過下方的聯絡方式與我們聯繫。我們將在驗證您的身份後，根據適用法律處理您的請求。
6. 資訊安全 我們採取商業上合理的技術和管理措施來保護您的個人資訊。然而，任何透過網際網路的傳輸方式或電子儲存方式都不是100%安全的，因此我們無法保證其絕對安全。
7. 兒童隱私 我們的服務不適用於16歲以下的兒童。我們不會故意收集兒童的個人資訊。
8. 政策變更 我們保留隨時修改本隱私權政策的權利。任何變更將在本頁面上發布，並更新「最後更新日期」。
9. 同意 透過存取或使用我們的服務，即表示您已閱讀、理解並同意本隱私權政策中所述的資訊收集與使用慣例。
10. 聯絡我們 若您對本政策有任何疑問，請透過以下方式與我們聯繫：
- SAKURA - North America
- 電子郵件：global@sakura.com.tw
- 地址：8328 E Valley Blvd, Rosemead, CA 91770, US